Automating Communications in Messengers
The client was a school photography studio specializing in graduation albums, portraits, and full-cycle photo projects — from shooting to design and printing. The main goal of the project was complete automation of user communication through WhatsApp. The catalyst for change was the loss of control over the flow of requests: with remote communication lacking intelligent systems, it was extremely difficult to track album production statuses and promptly answer typical questions. The requirement was to implement a virtual assistant that could seamlessly guide customers through each stage of material preparation, reduce the workload on managers, and make responses faster, more accurate, and more polished while maintaining a high level of service.