Transforming Mobile Service Management
The client specializes in professional cleaning, furniture dry cleaning and comprehensive facility maintenance, including emergency response services. Daily, dozens of crews are dispatched to calls, requiring flawless coordination. The main goal was complete digitalization and transferring logistics management, task assignment and quality monitoring to artificial intelligence. The catalyst for change was growing order volume: old manual dispatching methods led to errors, delays and inefficient route planning for carpet pickup to the workshop. A unified aggregator was needed, capable of real-time data analysis, providing management guidance and closing the skilled personnel gap through smart algorithms.